• Technical Conference: 

    9 - 14 May 2021

  • Exhibition: 

    11 – 13 May 2021

Help

General Questions

How do I log in to the website?
Click here to log in to the website. You will need to login using the email address and password set up or used during your registration for the event.

How do I log into the mobile app?
You can log into the mobile app using your first name, last name, and email address associated with your registration. You will need access to the email associated with your registration to complete the login. If you have any issues or need to use a different email please contact Customer Support to have the email on your registration adjusted.

I forgot my password, how do I reset it?
To reset your password, please visit the forgot password page to reset your password.

I’m a Presenter, Presider or Author, where can I find help?
Please see the virtual conference FAQ, the presentation guidelines page, and the presider resource page for more information.

Live Session Webinars

How quickly after registration will I have access to the live webinars and recorded content?
Access is immediate. If you are unable to login or access the content once you’ve completed your registration, please ensure you are logged in using the same email and password you used during registration, by first logging out (link to log out that returns here), then login (link to link redirecting back here) again using the email and password from registration.

If you still continue to have issues accessing the webinar links please contact Contact Customer Support.

Where can I find the Webinar Links
Links to the live webinars will be available to all registered attendees who have logged in to the event website or in the event mobile app.

On the website the links are available on the Event Schedule page, once you have logged in click the blue “Watch Now” button located below the session title.

In the mobile app you will find the webinar link within the event mobile app schedule in the subsession description. Subsessions can be found linked within a session.

Please note, you will need to be logged in to the mobile app as a registered attendee to access the session presentations.

How do I get the zoom client?
The zoom client is available for desktop computers running Windows, Linux and Mac OS and on Apple iOS and Android mobile devices. It can be downloaded from the Zoom support downloads page.

You can find specific system requirements for desktop computers, and for mobile devices in the Zoom Help Center.

Where can I get support with Zoom?
Resources and information on how to use Zoom can be found in the Zoom Help center.

Specific Zoom Resources:

Papers & Proceedings

Where can I find the conference proceedings?
Papers can be accessed via links found in event schedule as a link to the right of the presentation title, and within the sub-session listing in the mobile app schedule.

Papers can also be accessed by downloading the technical digests found on the OSA Publishing website.

Once the papers are published, they will be available on the OSA Publishing website under the conference proceedings for CLEO.

How do I get help if I can’t access the papers on OSA Publishing?
It takes approximately 1 hour after registration is complete for your access to be established on the OSA Publishing website. If it has been longer than 1 hour please contact Customer Service.

Recorded Content

Are the sessions being recorded?
Sessions are being recorded  and will be available to all registered attendees after the session has ended. To access the recorded session content, visit the event schedule on the website or in the event mobile app and click the video link provided.

Will session recordings be available after the meeting?
All registered attendees will have access to the recorded event content for 60 days after the event.

More information will be provided to all registered attendees as it becomes available.

Where to get help

Help with Registration, Login Issues, and Access to Papers
Customer Service is available 08:30 to 18:00 ( EDT, UTC -04 ) Monday through Friday, contact information can be found on the CLEO Contact information page.

Help with Zoom
Zoom Help Center
Contact Zoom support

Sponsored by: